Shipping Policy

1. Order Processing Time

All orders will be processed within 1-2 business days (Monday to Friday, excluding weekends and official holidays). We do not ship on Saturdays, Sundays, or public holidays. Orders placed during peak holiday seasons may experience additional processing delays, and customers will be notified via their registered email in advance.

2. Shipping Regions & Delivery Time

We currently ship only within the United States.

Standard Shipping: Shipping fees are calculated and displayed at checkout. Estimated delivery time is 5-10 business days after shipment.

3. Customs, Tariffs & Import Fees

All shipments to the United States are delivered with DDP terms. Our store covers all customs duties, VAT, and import clearance fees. Customers will not incur any extra taxes or customs charges upon receiving their packages. No hidden logistics fees will be added at checkout.

4. Shipment Tracking & Delay Resolution

Once your order has been shipped, we will send a tracking number to your registered email. You can track your order status through our website on https://8bicsxtdo.shop.

If your delivery is delayed for more than 10 business days due to logistics loss, warehouse stock shortage, or carrier issues, please contact our customer support team via ThomasHouda785@gmail.com. We will provide either a full refund or a free reshipment at no additional cost.

5. Shipping Liability

We are not responsible for delivery delays caused by natural disasters, carrier strikes, customs inspections, or incorrect shipping addresses provided by customers. Please ensure that you provide complete and accurate recipient information at checkout to prevent shipping issues.

6. Cancellation Policy

Orders can be canceled within 12 hours of placing the order. After this period, orders that have entered processing or shipping cannot be canceled.

7. Return & Refund Policy

Customers have 30 calendar days from the date of delivery to request a return.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.
Once we receive and inspect the return, refunds will be processed within 5-7 business days back to the original payment method.